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Service Management

Microsoft Dynamics NAV Service Management features and functions help Service-based companies to address the following key business requirements in their daily operations:

  1. Register and track serviced equipment, including site locations, components, loaned equipment, and repair or replacement history; use this information to speed troubleshooting and provide guidelines/procedures for solving future issues.
  2. Track open service orders and contract commitments, as well as skills and availability of personnel, then assign orders to efficiently utilize available resources.
  3. Facility to monitor and track after-sales service / maintenance contracts
  4. Automatically generate service invoices.
  5. Tracking and management of service schedules based on availability of service personnel
  6. Facility to manage different periods for warranty
  7. Managing and tracking fault codes for after-sales service management for analysis and building a service knowledge base
  8. Ability to attach copies of service contracts and RFQs for tracking and viewing
  9. Creation of workflow process and control for service engineers to ensure full completion of job / task at each step before moving on to the next
  10. Create a service and issue resolution knowledge base
  11. Tracking serial number of products and parts for item traceability and warranty verification
  12. Monitor Service Management performance, especially service profitability, with KPIs, standard reports, and ad hoc reports.