Microsoft Dynamics CRM is a software package developed by Microsoft. The product focuses mainly on sales, marketing, and service (help desk) and Project service automation,
Sales | Dynamics CRM – Microsoft provides a complete and intuitive sales force automation solution that helps sales people be more productive so they are freed up to focus on what’s most important – delivering amazing customer experiences. With essential insight, guidance, and tools, salespeople stay focused on the right customers and priorities, win faster by collaborating with colleagues to harness the power of the entire organization, and build trusted relationships with customers through personalized and relevant engagements.
Microsoft Dynamics Marketing – is an integrated marketing management solution for marketing operations, planning, execution, and analytics across all channels – email, digital, social, SMS, and traditional. Companies can engage customers one-to-one across channels, build their sales pipeline and demonstrate the impact of their marketing investments in real-time.
Microsoft Dynamic Service – helps companies build brand advocacy and earn customer loyalty by providing customers with exceptional customer service across all channels, and for all service types – self, assisted, and field service. Dynamics CRM also empowers a company’s agent to provide service on any channel, and provides a comprehensive set of intuitive tools, knowledge, and customer insight to help them deliver world class customer service.
Dynamics 365 for Project Service Automation capabilities in Dynamics 365 (online) provides an end-to-end solution that helps sales and delivery teams engage customers and deliver billable projects on time and within budget.